Assistant General Manager

The Assistant General Manager assists the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. In addition, the Assistant Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position. This is a hands-on position in order to lead and inspire managers and employees daily. ESSENTIAL FUNCTIONS Receive direction from the General Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the cost of sales, revenue goals and inventory management Support General Manager with monitoring, problem solving, and directing unit managers and employees to ensure efficient and safe completion of all daily tasks. Support General Manager with training, on-boarding, and scheduling staff; manage staff appropriately to enforce standards and minimize personnel conflicts. Support General Manager in conducting regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift. Attend and participate in weekly staff meetings, provide guidance on Quality Health and Sanitation, Financial and Customer Service goals. Under the guidance of the GM participate in and provide working direction for pre/post season setup/tear-down of unit operations. Support in the management of payroll and applicable site-specific budget initiatives. Respond to customer inquiries and resolve customer complaints. Ensure health and sanitation guidelines are followed and standards are consistently met in F&B