Day Porter

Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop. ESSENTIAL FUNCTIONS Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal Clean windows as needed/requested Assist guests through friendly interactions, answering questions, and completing tasks Communicate effectively with front desk staff Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading Resolve guest concerns and complaints within scope of authority; refer to management as appropriate SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE Partial High School; High School Diploma/G.E.D. equivalent preferred Strong interpersonal and communication skills Strong Sanitation Habits Physical and Mental Requirements Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally Able to stand for extended periods and to climb steps occasionally Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English Physical presence at the job site is essential to perform job duties