Front Desk Agent

At the heart of every exceptional stay is a Front Desk Agent. As the first point of contact for our guests, you’ll be a key part of creating lasting impressions. Your role will involve delivering seamless front desk and concierge services, managing check-in and check-out processes, providing thoughtful recommendations, and ensuring guests feel at home throughout their stay. This position is perfect for someone who thrives on meaningful interactions, enjoys problem-solving, and values teamwork. We’re seeking an individual with a genuine passion for hospitality, excellent communication skills, and a proactive attitude. The ideal candidate is resourceful, detail-oriented, and delights in exceeding guest expectations. If you love engaging with people, have a knack for logistics, and enjoy sharing insider tips about the local area, you’ll feel right at home here. ESSENTIAL DUTIES & RESPONSIBILITIES Welcome guests warmly upon arrival and assist with check-in, check-out, and room assignments. Maintain and update guest profiles in the Property Management System (PMS) to personalize experiences. Provide guests with local recommendations for dining, activities, and transportation logistics. Escort guests to their accommodations, highlighting cabin features and amenities. Communicate guest preferences and arrival details with team members through daily reports and meetings. Manage itineraries, address guest inquiries, and assist with activity scheduling or changes. Transport guests around the property in company vehicles, often navigating snow and icy conditions. Collaborate with housekeeping to ensure timely room readiness and special requests. Handle guest mail, packages, and messages, ensuring prompt delivery. Foster positive relationships with repeat guests, utilizing systems like ALICE to track preferences. Support Nordic/Nature activities, retail services, and gear rentals as needed. Step in to assist with transportation, luggage delivery, or housekeeping during peak per