Front Desk AM Lead

The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided. ESSENTIAL FUNCTIONS Receive direction from the Front Desk Manager and assist in the overall management of the desk operations. Coordinate the breaks and lunch periods of desk employees Respond to guest inquiries and resolve guest concerns and complaints Manage phone activity including providing general knowledge to callers. Assist guests through friendly interactions, answering questions, and completing tasks Provide administrative, reception, and program support to management, staff, and guests Provide excellent service to all guests including overnight stays Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner. Oversee front desk and lobby area.  Stock refreshment area with coffee Ensure high-quality coordination between the front desk and housekeeping departments Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Resolve guest concerns and complaints within scope of authority; refer to management as appropriate Maintain awareness of safety issues, and report them immediately to your manager Performs such other related duties as directed or required SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/G.E.D. equivalent required; Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordina