Front Desk Clerk

The Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk. ESSENTIAL FUNCTIONS Assist guests through friendly interactions, answering questions, and completing tasks Provide administrative, reception, and program support to management, staff, and guests Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible Assist in coordinating the front desk and housekeeping departments Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Assist as needed with other functions, serving as host, busser, server, etc. Resolve guest concerns and complaints within scope of authority; refer to management as appropriate Performs such other related duties as directed or required SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/G.E.D. equivalent preferred.  Minimum of at least 16 years of age. Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency. Food Server and TIPS/MAST card required. Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. Ability to arrange and coordinate schedules for reservations. Excellent interpersonal, administrative, telephone and other communicat