Front Desk Lead

The Front Desk Lead effectively recruits, books and manages tour groups and Foreign International Travelers (FITs and Groups) and works closely with other departments to provide extraordinary hospitality to all visitors and guests. This position is also responsible for achieving the company’s financial goals relating to the FITs and Groups business. Responsibilities : ●Represent the Company in a professional and courteous manner to all guests and visitors per company policy as outlined in the Employee Handbook ●Ensure complete accuracy in FIT company bookings and tour groups and email confirmations within 72 hours of receipt ●Monthly monitoring of arrival listings to ensure accuracy ●Effectively and professionally resolve any complaints/disputes that arise with FIT companies or other tour groups ●Efficient and timely processing of pre-pays for FIT companies ●Conduct revenue analysis of FITs and Groups each month and report to GM ●Review contracts, annually, with FIT companies and present to GM for signature/approval ●Effective and timely communications with lodging staff to ensure that room blocks are accurate for all groups ●Coordinate and manage special projects/needs for various groups such as reservingthe auditorium and working closely with food & beverage on food options ●Process all payments in a timely and accurate manner. Follow up immediately on any discrepancies ●Timely and effective communications to all company managers informing of upcoming events ●Produce and track invoices/payments for all FITs and Groups ●Monitor social media and hospitality sites such as TripAdvisor (at least twice weekly) and provide positive and professional feedback to all comments. Involve the GM and other departmental managers as necessary ●Collate and provide monthly reports on guest comment cards communicating results to all managers ●Other duties per Duties Checklist and as assigned Position Requirements: ●Possess positive and professional communication skills, both written