Front Desk Manager

The Front Desk Manager must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided. This position reports to the General Manager or the Assistant General Manager. ESSENTIAL FUNCTIONS Receive direction from the General Manager and assist in the overall management of the unit’s operations. Plan daily operations; forecast and analyze sales, labor, and profit; ensure budget compliance Respond to guest inquiries and resolve guest concerns and complaints Assist guests through friendly interactions, answering questions, and completing tasks Provide administrative, reception, and program support to management, staff, and guests Manage and train staff to provide excellent service to all guests including overnight stays and walk-in traffic. Ensure high-quality coordination between the front desk and housekeeping departments Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Resolve guest concerns and complaints within scope of authority; refer to management as appropriate SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred Hotel Front Desk supervision required Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously Computer proficiency, especially MS Office software suite Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve Excellent inte