Front Desk Manager

As a member of the Front Office leadership team, you'll strive to provide exceptional service to both internal and external guests at all times. You will assist the Director of Guest Services in providing leadership, guidance, and support to the front office team in the areas of guest service, training, scheduling, and performance management for the overall success of day-to-day operations. With a friendly and welcoming demeanor, you'll often be the first point of contact for guests and will be responsible for creating a memorable first impression and enhancing the guest experience. Targeted Annual Salary: $65,000.00. This is position is classified as an hourly overtime eligible manager with the targeted annual salary based on a 45-hour work week. Core Responsibilities: Assist with the day to day management of the Front Office operations Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately Promote and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc. Ensure front desk agents properly complete required checklist items at the end of each shift. Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.) Instills a calm, organi