Front Desk Reservationist

Join us in Denali National Park, as we take guests on an unforgettable adventures down the Nenana River. Opening the Office: Complete all morning steps to prepare the office for daily operations. Photo Operations: Understand how to work with PicThrive, take high-quality photos, and manage photo storage. Bathrooms & Cleaning: Maintain proactive cleaning habits, and ensure restrooms are properly cleaned and stocked. River Knowledge: Learn trip types, schedules, weather conditions, and other essential trip details. Reservations & Refunds: Process bookings and refunds in FareHarbor, distinguishing between affiliate and non-affiliate reservations. Emails: Respond professionally and efficiently, properly categorizing and organizing correspondence. Shuttle Pick-Ups & Drop-Offs: Know which locations we service, and document changes accurately. Closing Tasks: Properly close out the office, complete shift reports, print necessary documentation, and secure the premises.