Front Office Supervisor

Are you passionate about leading teams and delivering high-quality guest experiences? Do you want your next job to provide work-life balance and be immersed in beautiful nature? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! We’re looking for Front Office Supervisor professionals to join our team in Girdwood, Alaska . What You’ll Do As the Front Office Supervisor at Alyeska Resort, you will play a pivotal role in elevating the guest experience and be responsible for the leadership, supervision, and successful operation of the Front Desk & Concierge departments. Oversee and manage front desk operations , ensuring smooth check-ins, check-outs, and guest inquiries. Coordinate and schedule front desk staff to ensure adequate coverage during peak and off-peak hours. Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction. Respond to weekly survey comments , with accurate information and with a positive attitude to ensure guest satisfaction. Train and onboard new front desk staff , ensuring they understand policies, procedures, and guest service standards. Supervise the appropriate selection of rooms , based on guest needs, code keys, and instructions as per the Front Desk Manager. Assist in the creation and implementation of guest service protocols and standard operating procedures. Develop clear understanding of Front Operations, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations; and assist in these areas as needed. Maintain knowledge and ability to train staff on safety and compliance matters , including Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), and Injury and Illness Prevention Program. What We Offer ✅ Starting Wage: From $24 per hour ✅ Employee Housing for a small fee live and play where you work ✅ Flexible work schedules – year-round & seasonal