Guest Experience Coordinator

Summary As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of the season. Competencies Effective Communication Adaptagility Key Responsibilities Assist other employees in the department Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals Cultivate and share resources and leads with your supervisor for departmental growth Ensure all events and adventures are well attended and received Contribute and assist teammates on-site to maintain high standards of camp operations Diligently communicate with supervisor on any pending priorities and immediate concerns Demonstrate the stamina to work long hours in varying weather conditions Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay Share passion, knowledge, and recommendations for activities and attractions to experience in the local community Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor Eagerly seek opportunities to ensure guests have everything they need Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events & holiday themed activities) Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals) Demonstrate accountability & diligence with all associated priorities Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as