Guest Experience Manager

Trinchera Ranch, a premier private guest ranch in the stunning Sangre de Cristo Mountains, is seeking a Guest Experience Manager to deliver an exceptional, personalized experience for every guest. As a key representative of hospitality, this role oversees guest communications, experience planning, and the coordination of housekeeping, spa, and activity services. The ideal candidate is detail-oriented, proactive, and passionate about creating memorable moments in a world-class setting. Essential Duties/Responsibilities: Guest Experience & Communication Serve as the primary point of contact for guests through the pre-arrival process; gathers preferences, dietary restrictions, allergies, medical needs, activity interest, arrival method and timing. Manage communications via email, phone, and text, ensuring clarity, warmth, and professionalism. Create and manage individualized guest itineraries tailored to age, interests, and group composition. Coordinate with team to greet and bid farewell to guests, ensuring seamless arrivals and departures. Conduct end-of-day/evening check-ins with guests to confirm next-day activities and address special requests. Operational Coordination Coordinate with Housekeeping, Activities and Wellness departments to deliver consistent, high-quality service. Coordinate with the Hospitality Administrator regarding check-in and check-out processes, including incidentals and invoicing. Ensure all guest itinerary and service data is accurately recorded and maintained in the guests reservations system (such as Resort Data Processing (RDP) system). Assist with other duties as required. Property Standards & Supervision Conduct daily walkthroughs to ensure guest rooms are in pristine condition; welcome amenities, welcome cards and itineraries are placed; mini bars are properly stocked and presented. Promptly report issues to Housekeeping, Maintenance, or Landscaping teams. Uphold and promote sustainability and conservation principles in all guest and s