Guest Services Supervisor

Supervise the front desk, registration and store to ensure the highest level of customer service is provided to all guests and maintain profitable store operations as well as help drive additional revenue at the resort. REPORTS TO General Manager and/or Assistant General Manager SPECIFIC DUTIES Daily supervision and scheduling of guest services staff as directed by the Resort Manager or the Operations Manager. Provide training, mentoring, coaching and regular feedback to help maintain a high functioning, cohesive team who work well independently and as part of a team. Present a positive, professional impression with a well-groomed appearance, smile and proper Terramor uniform and nametag. Provide excellent and friendly guest service by being attentive, responsive and helpful to all guest needs. Respond to guest complaints and take corrective action to achieve complete guest satisfaction. Ensure all Terramor guidelines and procedures are adhered to regarding the handling of registrations, reservations, store sales, and refunds. Apply proper cash controls by following specific Terramor cash and credit card handling procedures. Ensure that the store is fully stocked at all times and assist with ordering of stock as needed. This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. SECONDARY DUTIES Work with the other department heads to ensure that staffing in all areas of the resort is being met and assist where needed. Assist in all areas of the lodge as necessary.  Duties may include but are not limited to: Taking guest orders in the restaurant and properly ringing up orders via the restaurant POS system Delivering orders Bussing tables Booking guests for tours and outings as well as educating them about things to do and see in the local area. Assist with gear lending as needed. EXPECTED RESULTS