Guest Services

REPORTS TO General Manager, Guest Services Supervisor, and/or Assistant General  Manager SPECIFIC DUTIES Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag. Handle all guest issues with respect by listening and acknowledging their concern. Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds. Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Resort Manager and/or Operations Manager for all areas of the main Lodge. Promote local attractions and encourage guests to use our Outfitter services. Assist guests with gear lending as needed. This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. SECONDARY DUTIES Assist in the restaurant as necessary.  Duties may include but not limited to: Taking guest orders and properly ringing up orders via the restaurant POS system Delivering orders Bussing tables Booking guests for tours and outings as well as educating them about things to do and see in the local area. Assist with gear lending as needed. Stocking of Retail shop Ringing up retail sales EXPECTED RESULTS All guests are greeted immediately with friendly, helpful and professional guest service delivery. Demonstration of a positive attitude with guests, management, team members, and vendors. Careful and accurate money handling. Well-groomed appearance and appropriate, clean Terramor uniform and