Hospitality Manager

No prior management experience is needed! We want to train the right person who wants to gain experience and learn a ton about what great leadership looks like. You have to really care about people and be willing to learn and grow to do well in this job! The Hospitality Manager is part of the core management team of our ranch and plays an important role with the planning, improvement, and future of the ranch. They lead the serving and housekeeping team. This job has a March or April start date and has potential to be a full time employment opportunity with benefits! What your day will look like: Lead the Hospitality Team Members Oversees all aspects of a healthy, well functioning serving and housekeeping department Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual Run team meetings Use the Ranch Mission Statement and Core Values to lead your team Be the example of what you want them to be Do follow up trainings at least once a week to address issues that come up Run daily check-ins to insure proper communication and clarity Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions Guide your team with any conflict resolution needed Grow yourself as a leader so you can better understand how to lead your team Talk with other department heads on any topics you may need guidance on Write schedules for housekeeping and serving team members and help find someone to fill in if something comes up Ensure that the team members are operating safely and in accordance with the Idaho Food Code Guest Experience Ensure all guests feel welcomed at all times Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed Watch for social cues to see if a guest is not having a good experience and correct issue Accommodate special requests made by guests Predict and exceed expectations Create moments guests will