Housekeeping Manager

The Housekeeping Manager manages the activities of the housekeeping and public areas department ensuring outstanding service for resort guests. Responsibilities: Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations. Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition. Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner. Comply with and ensure compliance with lost and found and key security procedures. Order and maintain an adequate inventory of guest amenities and housekeeping supplies. Respond to all guest requests or complaints in a timely manner. Communicate closely with the front desk on all guest room and public area related needs. Participate in company Manager on Duty program. Position Requirements: Excellent customer service and people skills Must be able to work a variety of day, night, weekend, holiday shifts Strong communication and interpersonal skills with the ability to interact with many types of personalities Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally Must be able to lift up to 50 lbs. and carry up to 25 lbs. Education and Experience: Education: High School Diploma or equivalent required Experience: Minimum of 2 (two) years in the hospitality industry required Minimum of 2 (two) years management experience required Resort/National Park experience preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.