Lodging Manager

Responsible for effectively manage the activities of the Guest Services, Housekeeping, Laundry, Room Revenue, and Public Areas Departments to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing training that addresses professional conduct, service standards and adherence to Company policies and procedures. Responsibilities: ● Responsible for recruiting, interviewing, hiring and training all Guest Services, Housekeeping and Public Areas staff to ensure safe and efficient operations per the Company’s policies and procedures ● Provide effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building ● Design, plan and coordinate special projects/events to improve and enhance guest services and housekeeping programs ● Timely and efficient scheduling of all staff with particular attention to peak operating periods and labor management ● Create programs that enhance team member relations with staff and guests to ensure a positive and productive work environment ● Personally inspect various areas of the facility, on a daily basis, working closely with the Lodging management team that inspects all guest rooms and public areas to ensure adherence to the Company’s cleaning and safety requirements ● Comply with and ensure the compliance with lost and found and key security procedures ● Ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis ● Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests ● Assist the GM in preparing all appropriate budgets and subsequently monitor the Rooms’ Department budgets on a month-to-month basis including revenues and expenses ● Point of contact for Park Cultural Protection Programs ● Possess, train an