Nordic Guide

The Nordic Guide manages daily operations for the Nordic Ski program, including trail pass and retail sales, equipment rentals, skill and technique demonstration, trail monitoring, and facility upkeep. A positive, friendly attitude is essential, ensuring each guest enjoys an exceptional experience. The ideal candidate is passionate about Nordic skiing and outdoor recreation, bringing both technical skill and a welcoming demeanor to interactions with guests of all ages. They should have a strong commitment to guest service excellence and demonstrate adaptability, professionalism, and effective communication in all aspects of the role. A background in teaching or coaching, familiarity with the local area, and a proactive approach to safety and teamwork will set this candidate apart, helping to create memorable, high-quality experiences for each guest. ESSENTIAL DUTIES & RESPONSIBILITIES Provide outstanding guest service, ensuring an enjoyable experience for all. Adhere to safety protocols as per OSHA, company, and department standards. Offer information on the Nordic Ski trail system and other ranch activities. Handle rental and retail operations, including opening/closing procedures, customer information, and equipment fitting. Conduct cross-country skiing and snowshoe instruction in private or group settings, ensuring a fun and safe environment. Maintain communication with guests through telephone and email, responding promptly and professionally. Perform equipment, trail, and facility maintenance as needed. Exhibit punctuality and time management, consistently clocking in and out on schedule. Commit to personal growth by accepting and implementing feedback. Report any hazardous situations, incidents, or accidents immediately to leadership. Maintain cleanliness of the Outpost, participate in safety meetings, and assist in meeting guest experience and department goals. Flexibly adapt to changes in schedule or work environment, including responding to weather and even