Overnight Hotel Manager / Relief Security & Audit

Oversee the overnight staff at Paradise Inn, including lobby, kitchen, front desk, and night security.  Receive direction from Front Desk Manager. Ensure excellent guest service is provided. ESSENTIAL FUNCTIONS Respond to guest inquiries and resolve guest concerns and complaints Perform the duties of relief night audit Assist guests through friendly interactions, answering questions, and completing tasks Provide assistance to night security in employee and guest related issues Monitor and post changes to payroll as directed Gives working direction to night crew to ensure completion of checklists/routine tasks Ensure morning staff arrives as scheduled and F&B departments are opened on time Ensure employees are in appropriate uniforms and have name tags Respond to trouble or fire alarms Enforce rules and policies to employees within the hotel Perform Night Audit two nights per week. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously Computer proficiency, especially MS Office software suite Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve Excellent interpersonal, administrative, telephone and other communication skills Must have entry level hotel management experience, prior front desk and/or night audit experience is preferred PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 3