Reservation Agent

Engage with people from around the world while working in the heart of Friday Harbor! Reservation Agents are vital conductors of our daily operations, facilitating smooth and welcoming beginnings to whale watch and kayak tours. As the first point of contact, Reservation Agents set the high standard of customer service that San Juan Safaris provides. They are responsible for selling tours, checking in guests, communicating tour information, and supporting the greater San Juan Safaris team. Reservation Agents oversee, support, and coordinate the daily operations of whale watch tours, hourly kayak rentals, and guided kayak tours. This includes responding to emails, managing phone inquiries, engaging customers in person, and becoming an expert on internal booking systems. The Reservation Agent position is an integral part of all daily processes and procedures. Staff are expected to understand the functions of other coworkers and assist where necessary. Reservation Agents are of utmost importance as they allow Marine Naturalists and Expedition Guides to focus on executing safe, informative, and fun tour experiences. This position is a contributor to the overall success of the company and works alongside the Reservations & Marketing Manager and Operations Manager. Our goal is to ensure excellent service standards and maintain high customer satisfaction while working in a fun, exciting, team-oriented, and fast-paced environment. Major Duties Effectively manage large amounts of incoming calls and emails Generate sales in person and over the phone Utilize an online reservation system effectively and efficiently Operate a cash register and handle money Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using provided resources Follow communication procedures, guidelines and policies Complete daily office tasks/procedures Directing coworkers/guests and daily operations Assisting guides and dock staff Qualifications