Retail Lead Clerk

Under supervision of the Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner. ESSENTIAL FUNCTIONS Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all retail tasks daily Assist in training and scheduling of staff Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same Attend and participate in safety meetings Under guidance of Manager, participate in and give working direction for pre/ post season setup / teardown of gift shops Receive and verify quantities of merchandise, organize and stock store, set displays Maintain department records such as schedules, payroll, deposits, and daily cash reports Performs such other related duties as directed or required SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/G.E.D. equivalent preferred National Park gift shop experience strongly preferred Ability to learn and use retail POS system including computerized cash register and credit card terminal PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally Able to stand for extended periods Climb steps regularly Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English Physical presence at the job site is essential to perform job duties EQUIPMENT USED Retail POS (