Retail Operations Manager

The Retail Operations Manager collaborates with the General Manager, Retail Manager and the V.P. of Merchandising, to provide exemplary support of any and all functions related to retail operations, both front and back of house. Duties and Responsibilities Learn and understand Retail Pro ensuring accurate pricing, transaction and issues resolution in a timely manner Effectively develop and lead the front and back of house retail operations to include merchandising and warehousing Collaborate with Retail Operations and location Retail Manager to maximize product sales performance utilizing Retail Pro reports, analyses and weekly review meetings Collaborate with General Manager and corporate retail team to ensure that all retail staff is fully trained and executing according to performance expectations including the warehouse associates Create and manage customer service training programs to ensure the highest level of service Manage document control that includes retail operations policies and procedures, checklists, etc. Assist with store execution and set up to include merchandising displays, staff training, etc. Participate in annual on-site physical inventories when requested Position Requirements: Must be able to work independently with little or no supervision Must be self-motivated with the ability to perform with the highest professional and ethical standards Must respond well to a changing work environment, and effectively manage multiple tasks through completion Must possess strong leadership and managerial skills that include the ability to coach, develop, and communicate Intermediate Retail Pro or comparable POS/planning software (POS, Sysadmin, reporting) Ability to lift 25 lbs frequently, 50 lbs occasionally and handle physical exertion involving bending, twisting, squatting and standing for long periods of time Knowledge and Experience: Education: College Degree or equivalent experience Experience: Minimum 3-5 year’s retail operations experience requir