Retail Supervisor

Under supervision of the General Manager and Location Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.  Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner. ESSENTIAL FUNCTIONS Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily. Train hourly staff for peak performance and monitor staff’s development. Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same. Ensure complete guest satisfaction at all times.  Handle guests’ complaints and solve them according to customer service standards and completing sales on register. Maintain store displays daily through stock rotation, cleaning, and organizing. Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Assist management team with inventory procedures as directed. Perform opening and/or closing procedures. Maintain awareness of safety issues and report them immediately to your manager. Receive and verify quantities of food stock and merchandise, organize and stock store, set displays. Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports. Performs such other related duties as directed or required. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma or GED equivalent preferred. ServeSafe Manager and MAST/TIPS Certifications required. National Park gift shop and/or food service experience strongly preferred. At least 1-2 years of experience in retail. Supervisory experience p