Spa Reception

This position requires keen customer service and knowledge to provide memorable experiences for our guests. One of the first tenets of operating a successful spa is efficiency and accuracy in scheduling while maintaining exemplary customer service. Your main job objective is the smooth operation of the reception desk. Essential Duties and Responsibilities: Opening & Closing Spa based on shift schedule. Answer phones, checking voicemails, return guest calls, and responding to emails with booking requests. Book Appointments in person, on the phone, or through email Close out appointments and take payments Interact with guests using spa services Light daily cleaning and occasional deep cleaning as needed. Time management, accuracy, attention to detail and exceptional customer service is key to this position. Become knowledgeable about spa retail products Problem solves to create a win-win outcome. Provide guests with all materials needed for brochures to service technician information. Become an expert in knowing all the spa services and amenities to better sell the overall spa experience. Book all spa services for Massage Therapy and Aesthetics Recognize that scheduling directly affects our guests' experience and the entire spa operation. Assist with guest suggestions/complaints while effectively communicating information to management staff. Never say "NO" to a guest; although we may not be able to provide exactly what a guest may want, it's important to provide options. Flow Control: get messages to staff regarding appointments, ensure appointment accuracy and provide on-the-spot solutions to double bookings, therapists no-shows, and other scheduling problems. Be a "Team Player" Follow Lodge Employee Guidelines Qualifications: High School Diploma or GED Previous customer service experience, preferably in the hospitality industry. Ability to have conversations with members/guest so that information that is conveyed is understood. Efficient, well organized, and able t