Tour Office and Reservations Manager

→ At Denali Park Adventures, great teams start with great leadership. The Tour Office and Reservations Manager, also known as the Headquarters Manager on Duty (HQ MOD) is responsible for encouraging and supporting the Adventure Experts towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office and Reservations Manager position include direct correspondence with Travel Agents and Cruise Lines to arrange the sale and scheduling of tours, oversight of payment, understanding and organization of company logistics, and involvement in management meetings. The Tour Office and Reservations Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to the whole company needs, remain calm and resolute during crisis, and be responsible for the direction and team efforts of the Adventure Experts. Tour Office and Reservations Managers will work as a team to foster smooth operations at the Tour Headquarters and Offices throughout the Denali Park Adventures summer season. Tour Office and Reservations Managers report to the Denali Administrative Manager. Key Responsibilities and Accountabilities: Staff Training Participate in pre-season Management Orientation and Training. Participate in and oversee Adventure Expert training. Participate in housing operations set up in the pre-season. Staff Management Create a friendly, welcoming, customer-service driven environment Ensure that Adventure Experts are working efficiently and effectively through daily follow-up and interactions Be available for Adventure Experts, offering support, encouragement, and constructive critique Administer job performance evaluations of Adventure Experts and communicate to Denali Administrative Manager Uphold company policy in the absence of the Denali Administrative Manager Office Administration Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekl